Excellent costumer service!!!. My family and I were traveling from Jacksonville, Florida and our car broke down. They were able to fix it and even help us to find a hotel and food for our kids. Oustanding service and great people. We are so thankful for what you guys did with us!! May God bless you guys always!!
My husband and I completed our second purchase today. If you are looking for great service, great personalities, and great vehicles please stop by Rusty Wallace and speak to Mr. Brent Clark. Mr. Brent goes out of his way to make sure his customers needs and questions are answered to the best of his ability. Thank you Mr. Brent and all those who made our purchase as painless as possible and enjoyable.
Second time purchasing a car from Rusty Wallace Toyota and the second time was just as outstanding as the first time! Everyone, i mean truly everyone, we dealt with was extremely helpful, knowledgeable about the product they are selling and willing to earn our business for years to come! Thank you again for helping us get an awesome new family Highlander!
Called last minute for oil change and they were able to work me in.
Very friendly staff from the sales reps to customer services and everyone in between..Waiting area is very clean and stocked with hot beverages, Oh my goodness a separate play area for my babies such a blessing.. My wife and I are very pleased with Rusty Wallace Toyota in Morristown To..
I just wanted to say that this dealership made getting a new car virtually effortless. I had been looking for a car for a couple of years. I was very specific about what I wanted and what I wanted to pay. I have always been very leery of car dealerships and car dealers in particular. Unfortunately, many times, the reputation they have gotten proves to be true. I saw a car I was interested in on the Rusty Wallace lot and went in. From the first interaction to the last, my experience exceeded my expectations and quelled my fears. The staff was courteous and professional. They answered all questions. They worked with me. It really was a great experience. Of course, they did do the standard, typical - "let me check and see what price we can offer", "wait here I'll be right back", "I don't make the deals, it's the guys up there" bit. They came back with an offer and we went back and forth. I agree with many that this is a terrible practice and adds to the mistrust. But it seems to be expected. Haggling and "negotiating" are part of the business. And, since it is a dealership there was a "dock fee". But the bottom line is they met my price, the deal was simple and efficient to work out, the staff seemed to genuinely care, and I got a vehicle I absolutely LOVE. I highly recommend them to anyone looking for a vehicle.
My brand new baby!! 2018 Rav 4 !!Thank you Troy A Cockrell, David, Mark and Rusty Wallace Toyota of Morristown!! You guys were so awesome!! They took really good care of me !! I am so happy! Anyone looking to buy... Troys your guy!
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